Refund policy
1. Order Cancellation
You may cancel your order free of charge before it has been shipped or entered production. Once shipped, orders cannot be cancelled.
2. 30-Day Return Policy
We offer a 30-day return window from the date of delivery. To be eligible for a return, your item must be:
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Unworn, unused, and in its original condition.
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In the original packaging with all tags attached.
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Accompanied by a valid proof of purchase (order number or receipt).
3. Non-Returnable Items
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Custom-made or personalized items cannot be returned unless damaged or incorrect upon receipt.
4. Return Process & Costs
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Returns due to a change of mind: You are responsible for the return shipping cost.
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Returns due to our error (e.g., wrong or damaged item): We will cover the return shipping cost and provide a prepaid return label.
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How to start a return: Please contact our customer service at auraperle@outlook.com to initiate a return and receive the correct shipping address. Returns sent without prior notice may not be accepted.
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No restocking fees: We do not charge any restocking fees.
5. Refunds
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Once we receive and inspect your return, we will notify you of its status.
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If approved, your refund will be processed to your original payment method within 7-14 business days. The timing of the refund appearing in your account depends on your bank or card issuer.
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If you have not received your refund after this period, please first check with your bank, then contact us for further assistance.